Thank you for visiting our website and exploring our 3D virtual tours of the world’s most luxurious spa destinations. We strive to offer our customers the best possible experience with our interactive tours, and we are committed to providing a seamless and enjoyable service.
We understand that sometimes things don’t go as planned, so please review our refund and returns policy below.
Refunds
Due to the nature of our digital products, which include virtual reality (VR) and 3D tours, we cannot offer refunds once the product has been accessed or used. However, if you experience any issues with the tour, such as technical problems or defects, please contact us within 14 days of purchase, and we will work with you to resolve the issue promptly.
If you have any technical difficulties that prevent you from accessing the tours, please ensure your device meets the necessary system requirements. If issues persist, please contact our support team, and we will be happy to assist you in troubleshooting.
Returns
As our services involve digital products that are immediately available for access upon purchase, we are unable to accept returns of any of our 3D or VR tours once they have been activated or accessed. We encourage you to review all details of the virtual tours before making your purchase to ensure they meet your expectations.
Exceptions
In certain rare cases, if the tour is not accessible due to a system error on our side, we may offer an alternative solution, such as:
- A free replacement tour or experience.
- Credit for future purchases on our platform.
If you believe there has been an error with your purchase, please contact our customer support team, and we will assist you as quickly as possible.
Customer Support
If you have any questions or need further assistance regarding refunds, returns, or any other issue related to your 3D or VR tour experience, please don’t hesitate to contact us at help@relaxtake-rest.homes or via our contact form on the website. Our customer support team is available 24\7, and we will do our best to resolve any concerns in a timely manner.